Last updated: May 25, 2018
The Short Version
We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Statement describes. If you're visiting us from the EU, please note that we comply with the General Data Protection Regulation (GDPR). No matter where you are, where you live, or what your citizenship is, we provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location.
Of course, the short version doesn't tell you everything, so please read on for more details!
Milenix Software Ltd. and its affiliated entities (collectively, "Milenix", "us" or "we") are committed to protecting your privacy. This Privacy Statement describes Milenix information practices and the choices available to you regarding our use of information that can be used to identify you ("Personal Data").
This Privacy Statement addresses Milenix use of information collected through any of our web properties (collectively, the "Sites") or our software or maintenance products (collectively, "Products"). We will only collect and use information from you as described in this Privacy Statement. We will not sell your data to any third parties.
If you have any questions about our Privacy Statement, you can contact our Data Privacy Officer at email@example.com
What Data We Process and Why we Process it
Depending on how you interact with us, we process different kinds of data and in different ways. Some data is automatically processed if you visit our Sites or use our Products. Other data is only processed if you actively submit it to us (like using our web forms to get in touch with us or uploading content to our Sites).
Data we process if you visit our Sites
Even if you are only a visitor on one of our Sites, your computer or device automatically sends technical information to our web servers that we store in log files, including the following "Website Usage Data":
- Date and time of the visit and the duration of use of the Site
- The IP address of your device as well as your internet service provider (ISP)
- The referral/exit URL
- The visited subsites of the Site
- Clickstream data
- Information about your device (type of device, browser type and version, as well as settings, installed plug-ins, operating system).
We process Website Usage Data to allow you to surf the Site and to ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Site, to continuously improve the Site and correct errors, to ensure IT security and operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Sites, track users’ movements around the Sites to improve marketing as well as the user experience on our Site and guaranteeing the safety of our IT systems.
Data we process if you use our Products
We may collect information about the way you use our Products after you have installed and registered them. The specific "Product Usage Data" varies depending upon which Product you are using, but may include:
- Operating system
- System language
- Device hardware
- Other software on your system
- IP address
- Product version
- Launch data
- Feature usage
- Machine identification data (randomly-generated distinct identifier that is created at install time)
We process Product Usage Data so that we can facilitate, evaluate, and verify your use of our products and services. We will also use the Product Usage Data for our own internal statistical and analytical purposes, and to evaluate and enhance users' experience of the Products by identifying customer preferences and analyzing crash data.
You can opt-out of sending product-usage statistics to us by using product's Options dialog.
Data we process only if you submit it to us
When you interact with us on our Sites or using our Products, you can submit Personal Data to us in various situations, including:
Account Data: On some of our Sites ("Interactive Sites"), you can register for an account with your e-mail address and a password you create. If you register one of our Products, you will automatically create an account you can use to manage your licensed Products and communication settings, including making updates to your Personal Data. On Interactive Sites, you can create a profile, which may include your Personal Data. We will store your account data for you to be able to communicate with others on our interactive Sites. Some of our Interactive Sites offer publicly accessible blogs or forums. Any information you provide in these areas may be read, collected, and used by others who access them with a registered account as well as anyone surfing the community pages as an unregistered user.
Transaction Data: In relation to purchases you may make online or over the telephone, we will process your contact and billing information, such as your name, address, and credit card information. You can view the exact information required in the form provided at point of purchase. We will only use this data to complete your order, for billing purposes, and for internal accounting.
Customer Support Data: You can communicate with us through the different web-forms and chat functionalities on our Sites. For example, you can use the contact forms to request technical assistance, request information on the status of your order, or otherwise reach out to our customer support team. In order to respond to your request, we will process your IP address and contact data as well as the contents of your request. We will delete this data as soon as we have complied with your request, except in cases when you share this data publicly (for example on our forums).
Survey Data: From time to time we may conduct surveys in respect of our products and services. Participation in our surveys is optional. However, if you respond to one of our surveys, you may provide us with personal information about you. Unless you otherwise consent, we will only use this information to determine the types of Products that may be of interest to you and to operate and improve our Product offerings.
Email/Direct Mail Campaign Data: From time to time, we may contact our customers directly by mail, email, or telephone to inform you about upgrades, new products, promotions, or special offers that you told us you were interested in receiving (including our newsletters). However, we will not contact you with any commercial communications that are unrelated to the Products that you have purchased from us unless you have given us your prior consent to receiving such information. You can always opt-out of receiving such communication.
Business Contact or Sales Prospect Data: If you are a business contact or sales prospect that has provided us your Personal Data, we will store your data in our database so that we can follow up on previous business conversations we’ve had with you, provide you additional information about our Products, or assist you in purchasing our Products.
Sharing Personal Data with Third Parties
We treat your Personal Data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade Personal Data with third parties for any promotional purposes.
Milenix transmits data to service providers that enable us to provide our Site and market, sell, and deliver our Products. This includes the parties providing our third-party cookies and tracking tools, as well as parties providing us with services to assist us in processing transactions, including credit card transactions, handling delivering and processing of orders, providing customer support, managing customer relationships, hosting the Sites, collecting, storing, or removing your information, or performing statistical analysis of our Sites.
Information for EU Residents
When processing your Personal Data, we rely on the General Data Protection Regulation ("GDPR"), an EU-wide legal framework for the standardization of data protection. Milenix processes data as a controller, for the purposes explained in this Privacy Statement. These purposes represent our legitimate interests for the purposes of Article 6 (1) f) GDPR. At the same time, some of the Personal Data we process is necessary for us to perform a contract with you or in order to take steps at your request prior to entering into a contract with you. For example, if you express your interest in purchasing one of our Products, such as by filling out a webform, we will process the Personal Data submitted to comply with your request. In addition, we are legally obliged to provide certain information to criminal prosecution or tax authorities in individual cases upon request. In these cases, the legal basis for the processing is either legal requirements (Article 6 (1) c) GDPR) or reasons of public interest (Article 6 (1) e) GDPR).
You are entitled to the full spectrum of the rights under the General Data Protection Regulation and we will go out of our way to accommodate any valid request. You can either exercise your rights by deleting your account and all information associated with it from your device or by emailing us at firstname.lastname@example.org.
You have a wide array of rights that we respect. Among those the right to:
- Require access to your personal data
- View, edit and correct your personal data where applicable (for example in our Forums)
- Require erasure of your personal data
- Withdraw consent to processing of your personal data, where applicable
- Lodge a complaint with your national supervisory authority (in the EEA) if you believe that your privacy rights have been breached
- Move your data out of our Product to a competing product
Collecting Information from Children
Milenix Sites and Products are not intended for use by children under the age of 13 and we do not intentionally collect any information from users under the age of 13. If a parent or guardian becomes aware that their child has provided Milenix with Personal Data or that we have otherwise inadvertently collected this information, contact us at email@example.com, so that we may immediately delete the information from our servers.
Cookies are small data files that a website you visit may save on your hard drive. They usually include an anonymous unique identifier.
- Google Analytics (GA): We use GA with anonymized IP settings. To learn more about GA and your privacy, visit policies.google.com/technologies/partner-sites. To opt out of being tracked by GA when using our website, visit tools.google.com/dlpage/gaoptout.
- Google AdWords Conversion: To statistically record the use of our website and to optimize and evaluate it, this website also uses the Google Conversion Tracking tool. Google AdWords sets a cookie on your computer if you have reached our website via a Google advertisement. After 30 days these cookies lose their validity and are not used for personal identification. If the user visits certain pages of the website of the AdWords customer and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page.
- iPerceptions: We use iPerceptions survey widget to get feedback from you about what you think about our website. To learn more about iPerceptions and your privacy, visit iperceptions.com/en/privacy-policy
Milenix may use web beacons alone or with cookies to gather information about how our customers and visitors use our websites and interact with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. For example, Milenix may place web beacons in marketing emails so that we are notified when you click on a link in the email that directs you to one of our websites. Web beacons help Milenix to operate and improve the content of our websites and email communications.
Log Files, IP Addresses, URLs and Other Data
Like most websites, we gather Interaction Information automatically to analyze cumulative trends and to administer our websites. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the web), device and application identification numbers, your location, your browser type, your internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to internet communications standards, when you visit or use our websites, we automatically receive the URL of the website you came from and the website you go to when you leave our website. This information is used to analyze overall trends, to help us improve our websites, and to track and aggregate non-personal information.
Changes to this Policy
Data Protection Officer
As required under the GDPR, we have a data protection officer (DPO) to monitor our compliance with the GDPR, provide advice where requested and cooperate with supervisory authorities. You can contact our data protection officer via firstname.lastname@example.org.